Our Terms and Conditions
Agreement to terms and conditions
This Agreement takes effect on the date on which the client first uses or tests services provided by WebiTrendZ Web Services or when the client pays for their services, whichever is the earliest. From time to time, it will be necessary to update the terms and conditions and the client agrees to be bound by the new terms and conditions by their continued use of our services.
WebiTrendZ Web Services can register domain names on behalf of our customers. If WebiTrendZ Web Services registers a domain name, the customer will be the legal owner of the domain name. We make no representation that the domain name you wish to register is capable of being registered by or for you. You must therefore not assume registration of your requested domain name until we have notified you by email that the requested domain name has been registered.
Domain names registered by WebiTrendZ Web Services are usually registered for a period of 1 years. The customer will be sent a reminder 30 days before the domain name expires with full details on how to renew their domain name.
If the domain name is registered by a company other than WebiTrendZ Web Services, the customer has full responsibility in making sure that the domain name is renewed when due and no reminder will be issued by WebiTrendZ Web Services before the domain name expires. Transferring a domain name to WebiTrendZ Web Services from another registrar is usually free or charge however there will be an admin fee to transfer a domain name away from WebiTrendZ Web Services.
All websites created by WebiTrendZ Web Services are hosted free of any charge for the 1st year. After the first year the cost of our web hosting services will be charged per year. The customer agrees to pay all charges for their use of our hosting services at the beginning of their hosting period. The customer will be sent a reminder 7-14 days before the web hosting expires with full details on how to renew their web hosting service.
WebiTrendZ Web Services reserve the right to suspend any website where the web hosting has expired and the customer has not paid the renewal fee. WebiTrendZ Web Services reserve the right to charge a fee to re-activate any website taken offline due to non payment of hosting fees. Web hosting accounts not renewed after being suspended for 30 days will be permanently closed and all website files deleted. Renewal of WebiTrendZ Web Services Web Hosting is payable annually. The date of renewal will be 1 year from the date the website was published to the Internet.
The standard web hosting service offered by WebiTrendZ Web Services has a maximum of 750mb of website space unless otherwise stated in your initial quotation. Should your website require more than 750mb of space we will advise of other web hosting options.
Under some circumstance WebiTrendZ Web Services may provide the client with a hosted CMS (content management system) web solution. This means that the functionality of the CMS may not function on Servers other than those operated by WebiTrendZ Web Services or its partners. It is the client responsibility to ascertain whether or not such a system is to be used in the development of their website.
All quotations issued by WebiTrendZ Web Services are valid for a period of 30 days after which WebiTrendZ Web Services reserves the right to re-quote.
Payments For Website Design Services
WebiTrendZ Web Services accepts payments by Cash, Cheque or debit / credit. WebiTrendZ Web Services will carry out work only where an agreement is provided by email. An ‘order’ is deemed to be a written contract between WebiTrendZ Web Services and the client. Payment terms are strictly 50% of the design fee before work commences, then the remainder upon completion prior to the site going live on your domain. All payments are non-refundable.
WebiTrendZ Web Services are not responsible for writing text content for websites. If the customer cannot write suitable copy for the website then WebiTrendZ Web Services would recommend that the customer employs the services of a professional copywriter with experience of writing for websites. Or customer can pay us to write website content, which will be paid.
Website Content Ownership
The customer will own the copyright to the entire website and contents including all code and programming work, text copy, photos, graphics and logo after the website has been paid for in full.
WebiTrendZ Web Services can design a logo for the customer for use on their website. Upon project completion the customer can request a digital copy of the logo for offline use – for example the customer may want to use the logo on their letterheads, business cards, brochures etc.
WebiTrendZ Web Services will provide the client with an estimated project completion date (live on the internet) if requested. We will endeavour to meet any given completion date but we do not guarantee and are not bound in any way to complete the project by this date. WebiTrendZ Web Services will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet estimated project completion dates. WebiTrendZ Web Services will also not consider refunds due to websites not being completed by estimated time frames.
Website Maintenance and Support
After a website goes live on the Internet, WebiTrendZ Web Services will provide the client with free support should any genuine technical issues arise. Design changes requested after final payment, may be chargeable therefore the onus is with the client to ensure they are satisfied with the completed website before making the final payment.
Client and Designer Contact
WebiTrendZ Web Services expects all clients to keep in contact with our designers during any on-going project. If we do not hear from a client for a period of 60 days then WebiTrendZ Web Services reserve the right to ask for any outstanding balance for the project to paid before any more work is carried out. Further to this, If we do not hear from a client for a period of 12 months, WebiTrendZ Web Services will attempt to contact the client by phone and or email. If no contact can be made, WebiTrendZ Web Services will assume the client no longer requires the website / project and the project will be cancelled and all files deleted from our servers.
WebiTrendZ Web Services expressly reserves the right to terminate or suspend the customer’s account without prior notice should the customer fail to comply with these Terms and Conditions or fail to pay an invoice in full as in the stated payment terms as displayed on the invoice or should WebiTrendZ Web Services deem such action necessary to protect WebiTrendZ Web Services and in such circumstances WebiTrendZ Web Services will confirm such termination or suspension by subsequent notice.
Exclusion of liability
To the maximum extent permitted by law WebiTrendZ Web Services excludes liability for any loss, claim, damages or any special, consequential, exemplary or punitive damages (whether directly or indirectly incurred) of any kind arising out of or in connection with any visitor’s or user’s access to, or use of our website, any material within our website, our services, whether based in contract, tort or whether negligent or otherwise, even if WebiTrendZ Web Services has been advised of the possibility of such damage.
Any customer who wishes to make a complaint concerning any of the services provided by WebiTrendZ Web Services should initially raise the matter with a member of staff with whom they normally deal or alternatively contact WebiTrendZ Web Services with full details of the complaint by e-mail to [email protected] The complaint will then be passed to the relevant person at WebiTrendZ Web Services.